Refund policy

  • Requests must be made within 14 days of receiving your order.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.                                
  • If your return is approved, you will be refunded the amount of the item only. Shipping will not be refunded. 

  • To start a return or for any questions, you can contact us at: https://flatlandsmetal.net/pages/contact-us 
  • 1. Please tell us why you would like to make the return.
  • 2. We will email you back within 24 hours.
  • 3. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for the return shipping cost.  Items must be shipped back in their original condition and packaging in order to receive a refund.
  • 4. We will notify you once we've received and inspected your return and let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method less the shipping cost. Please allow up to 24 hours for us to process your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted.

  • Unfortunately, we cannot accept returns on sale items or gift cards.

    Damages and issues
    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exchanges
    We do not accept exchanges.